Terms of use

AwareGO Terms of use

AwareGO is a service of AwareGO ehf. (registered in Iceland no. 450310-0850 with the Register of Enterprises) of Borgartun 27, 105 Reykjavik, Iceland. VAT: 107860.

AwareGO produces high-quality videos for use in your security awareness campaigns and provides a learning management platform to deliver the training.

By using our services we grant to you a limited non-exclusive license to use our learning platform and related AwareGO security awareness videos and other materials for the term specified when you sign-up for the service.


As explained in our Privacy Policy, AwareGO ehf. is the data controller, and our main establishment (and place of central administration) for data processing purposes is Iceland, and the lead supervisory authority is the Icelandic Data Protection Authority – Persónuvernd.

AwareGO is subject to the requirements of the Icelandic Act on the Protection of Privacy and Processing of Personal Data No. 90/2018, as may be amended, which implements the requirements of Regulation (EU) 2016/679 “General Data Protection Regulation”.

Delivery Policy

Our serviced are delivered digitally and available after registration and payment.  For risk/loss prevention purposes delivery may be delayed for 48 hours.

AwareGO ehf. will appear on your card statement.

Your card issuer may charge you an International Service Fee. This fee is controlled and charged by your bank or card issuer. Please refer to www.INTLServiceFee.com for details.

Cancellation and Refund Policy

All sales are final once you have logged in and began to use the learning platform or have accessed the security awareness video materials ordered.

We will work with you to help resolve any technical difficulties you may experience.

Your purchase is a sale that may be subject to Icelandic law, Act no. 16/2016 on Consumer Contracts (which implements EU Directive 2011/83/EC), as well as the Act no. 32/2002 on Electronic Commerce and Other Electronic Services.

You may have the right to cancel within 14 days, which begins on the day you clicked to accept our terms and agreed to the contract for the service with us. You must give us notice of cancellation in written form to our support email address or secure form given for that purpose within those 14 days.

Cancellation will not be accepted if the provision of services have already been delivered, or if they were made according to your specifications/personalised for you.

Subscription with Auto-Renewal

You may opt to purchase a subscription to our services with auto-renewal on the renewal date, after the initial period is up, and thereafter, on a continuous payment authority basis pre-authorised with us.

We will bill the payment card provided by you at the time of purchase.  Our service is a yearly subscription and will be billed each year, and for the amount pre-authorised by you during sign-up/checkout. Any changes in price will be announced to you with at least 30 day prior to payment.

You have the option to cancel up to 30 days prior to the renewal date by contacting us in writing or logging in to your transaction and cancelling using the method provided. To cancel please send an email to awarego@awarego.com.

If you do not cancel according to these terms, we will proceed to re-bill you the agreed pre-authorised amount on the renewal date, with that sale being final.

The provisions and terms of this agreement must be interpreted in accordance with Icelandic law. In the event of a dispute or if anyone considers that they have a claim on the AwareGO online store, on the basis of these terms and conditions, such dispute or claim shall be referred for consideration by the Icelandic courts.

Last updated: December 19th 2018

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